Delete your account and data

This page explains how to delete your account for Azmar Quest, the game published by Sevan Studio (Sevan Soukiassian), and the data linked to it. You can do it yourself from inside the game, or ask us to do it for you.

From inside the game

Account deletion in Azmar Quest happens in two steps, because the account cannot be removed while heroes still exist.

• Delete each of your heroes. On the character screen, open Extra for the hero you want to remove, then choose Delete. Repeat for every hero you have.
• Delete the account. With no heroes left, open Extra again on the character selection screen and choose Delete. The account and its data are removed straight away.

By email, without opening the game

Write to contact@sevanstudio.eu from the email address you use to sign in, and ask for your account to be deleted. Say that it is about Azmar Quest and give your hero names if you remember them. We reply and delete without undue delay. If you prefer, you can also reach us on Facebook Messenger, but email is the surer route.

What is deleted

• Your account record, which is keyed by your email address.
• All your heroes and their progress: level, mastery, items, treasures, gold and talents.
• Your hero names, which are released and become available to other players again.
• Your friends list, and your heroes' entries in other players' friends lists.
• Your private messages stored with your heroes.
• Your heroes' online presence and multiplayer state.

What is kept, and for how long

• Your sign-in record. Deleting the account from inside the game removes the game data but leaves the sign-in entry that holds your email address. Ask us by email and we remove that too.
• Automatic backups, for up to 7 days. Our database keeps rolling point-in-time backups for a week, so a copy of deleted data can survive there for that long before it expires by itself.
• Purchase receipts, held by the store. Google Play, the App Store and Steam keep their own record of what you bought. Those are theirs, not ours, and they are governed by the store's policy. We cannot delete them for you.
• Your global chat messages, until newer ones replace them. The global chat keeps only the latest 50 messages: each new message pushes out the oldest one, which is deleted.
• Your friends' copy of your private messages. Each friend keeps their own copy of the conversation they had with you, like any message sent to someone else.
• Reports about content. If another player reported one of your chat messages, that report is kept separately for as long as it is needed to deal with it and to enforce our terms.

While you keep your account, private messages older than 30 days are deleted automatically the next time you play. Everything else about how we handle your data is in the Privacy Policy.